Privacy Policy

This Privacy Policy will help explain fully how we collect, use and protect your personal information. If you have any questions about how we use your personal information please contact us on


Our commitment to you:

Big Blue is fully committed to protecting your privacy. We collect and protect your data in accordance with the Data Protection Act 1998 and this latest General Data Protection Regulation (GDPR).

General Data Protection Regulation (GDPR) comes in to effect on 25th May 2018. The aim of this is to give you more control over how your personal information is used, by imposing more stringent obligations on those who hold it.


What information does Big Blue collect and why?

We collect the minimum information required to provide you with an efficient and quality service to both you and your child. We hold the following information:

  • Name of your child

  • Your Child’s DOB

  • Any relevant medical information

  • Your Name

  • Your Contact Details (address, mobile number & email address)


How does Big Blue obtain this information?

  • If you completed the ‘Contact Us’ page on our website

  • When you completed the Customer Booking Form

  • Any information you gave us verbally over the phone


How does Big Blue manage this information?

  • We only request data relevant to the service we provide

  • Never keep data longer than is required

  • Delete your data once you are no longer a customer (unless you request to remain on our mailing list)

  • Ensure all data is up to date and correct

  • Ensure all data is stored securely in all formats

  • Ensure that no data is shared, transferred or sold to any other parties

  • Ensure all data is processed lawfully

  • Ensure all data is processed in line with data subject’s rights


How does Big Blue protect this information?

All your information is stored on secure servers with multiple layers of protection to block any unauthorised access. Any hard copies of data are stored in a secure filing cabinet with only the directors having access to the keys.


Does Big Blue share your information with anyone else?

Big Blue NEVER shares or sells any personal information (name, address, email etc.) to any third parties. There are only two possible circumstances where we would do so:

  • If you request we provide another party with your information

  • If we are legally required to do so

In either case we would only provide the bare minimum information required to fulfil these obligations.



At the time of submitting personal information to Big Blue, you consent to the use of that information in line with this Privacy Policy.


Changes to our Privacy Policy

Any changes made to the privacy policy will be available on this page and we will endeavour to make all users of the Big Blue website aware of changes to this policy.