Terms and conditions

 

  • All bookings should be made via email.
  • Existing customers are entitled to a priority-booking window during the final week of the block.
  • The priority deadline is 12pm on the advertised priority deadline date.
  • Payments must be in full either on or before the first day of lessons.
  • In the event we are unable to accommodate your lesson a full refund will be given.
  • If lessons are cancelled, every effort will be made to reschedule them. If this is not possible a credit will be applied to the following term.
  • Refunds for non-attendance will not be given.
  • At our Energize venue parents are not allowed on poolside. 
  • Children under the age of 8 must be accompanied by an adult who must stay in the venue during the lesson.
  • Use of camera or photographic/video recording equipment is not permitted on poolside at any time.
  • Mobile phones may not be used at any time on poolside.
  • No food or drink other than water in a plastic sports bottle may be consumed on poolside.
  • Parents/guardians may watch the lessons but are respectfully asked not to distract the lesson by speaking to their child.
  • Spectators must wear blue shoe covers as provided.
  • We must be informed of any relevant medical conditions prior to the first lesson; you can contact us with this information by phone or email.
  • Correctly fitting swimwear, goggles must be worn and long hair tied back securely. Jewellery, watches etc must not be worn.
  • Swimmers must blow their nose; use the toilet and shower before entering the water.
  • Parents/guardians are responsible for their child in the changing rooms and other areas in the venue before and after the lessons.
  • Changing room space is limited please use the lockers provided.
  • Children must not enter the pool before or after the lesson unless they have a club membership.
  • All customers must adhere to the rules of the pool and follow any instructions written or verbal from club staff.
  • Our swimming instructors occasionally are unwell or unable to attend their lesson. We reserve the right to use alternative qualified instructors. If possible we will endeavor to inform you of this prior to attending the lesson.
  • Management reserves the right to decline or cancel bookings, particularly if the guidelines above are not followed.
  • Please address any questions and comments to Lucy and/or Calvin via email: enquiries@bigblueswimschool@co.uk or call us on 07594 249289.